We believe in transparency. These Terms and Conditions outline how ARIS Detect operates, including your responsibilities, our service limitations, data usage, and pricing structure. By using our platform, you are agreeing to the rules that ensure a secure, fair, and effective experience for everyone.
Please read these Terms and Conditions ("Terms") carefully before using the Aris Detect platform. By accessing or using Aris Detect (the "Platform"), you ("User" or "you") agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Platform. These Terms constitute a legal agreement between you and Aris Detect (referred to as "Aris Detect", "we", "us", or "our").
1. User Responsibilities
As a user of the Aris Detect SaaS platform for automated roof inspection reporting, you agree to the following responsibilities:
Verification of AI Annotations:You must independently verify all AI-generated annotations, findings, and recommendations produced by the Platform before presenting them to clients or relying on them. The Platform's AI suggestions are intended to assist you, but they are not guaranteed to be accurate or complete. It is your responsibility to double-check and confirm the accuracy of any report or output.
No Guarantee of Accuracy:You acknowledge that Aris Detect does not warrant or guarantee the accuracy, reliability, or completeness of AI-generated annotations or reports. All analyses and reports produced by the Platform should be treated as preliminary or advisory. You should never assume the Platform's output is infallible, and you accept that errors or omissions may exist.
Appropriate and Lawful Use: You agree to use the Platform only for lawful purposes and in compliance with all applicable laws and regulations. You will not use Aris Detect for any activities of a criminal, fraudulent, or otherwise inappropriate nature. You are responsible for maintaining the confidentiality of your login credentials and for any activity that occurs under your account.
No Sensitive or Confidential Uploads: You must not upload sensitive, confidential, or personal images or data to the Platform unless you have the legal right and necessary consents to do so. This includes images that contain personally identifiable information, confidential building plans, or any content protected by privacy laws. You are solely responsible for obtaining any required permissions (such as from property owners or individuals captured in images) before uploading data to Aris Detect.
User Indemnity for Uploads and Privacy:If you upload any content to the Platform, you agree that such content does not violate any third-party rights (including privacy, confidentiality, or intellectual property rights). You will indemnify and hold harmless Aris Detect and its officers, directors, employees, and agents from any claims, losses, or liabilities arising out of your uploads or use of the Platform's outputs. This includes claims that you uploaded content without permission, infringed someone's rights, or violated privacy laws. If a privacy breach occurs due to content you provided, you bear full responsibility and will cover any resulting damages or legal fees incurred by Aris Detect.
Client and Third-Party Communications:You are solely responsible for how you use and communicate the Platform's findings to your clients or any third parties. If you choose to share Aris Detect's reports or outputs, you must make it clear that the report is generated with the assistance of AI and ensure its accuracy through your own expertise or additional inspection. Aris Detect will not interact with or provide any assurances directly to your clients on your behalf.
By adhering to the above responsibilities, you help ensure that the Platform is used safely, ethically, and as intended. Failure to uphold these responsibilities may result in suspension or termination of your account (see Section 6, Termination and Account Suspension).
2. Pricing & Payment
Aris Detect is provided on a subscription and credits model. By using the Platform, you agree to the following terms regarding pricing and payments:
Subscription Model (Seats/Logins):Access to Aris Detect requires an active subscription for each user login (or "seat"). Subscription fees will be charged according to the plan you select. Each authorised user of your account must have a valid paid subscription seat. You are responsible for paying all subscription fees for the duration of your use. Failure to pay subscription fees when due may result in suspension of access or termination of your account.
Pre-Paid Report Credits: In addition to subscription fees, generating automated roof inspection reports on the Platform uses a credit system. You must purchase report credits in advance on a pay-as-you-go basis. Each time you generate or download a report (or use certain AI processing features), a specified number of credits will be deducted from your balance. It is your responsibility to ensure you have sufficient credits in your account to use the report generation features.
Credit Usage and Expiry: Pre-paid credits are consumed as you use the service. Unless otherwise stated, credits do not expire for as long as your account remains active and in good standing. However, Aris Detect reserves the right to introduce an expiration period for unused credits in the future, in which case you will be given reasonable notice. Credits have no cash value and are not transferable except as explicitly permitted by Aris Detect.
No Guaranteed Refunds: All payments (subscription fees and credit purchases) are final and non-refundable. Aris Detect does not guarantee refunds for any subscription fees, unused report credits, or other charges. This policy applies regardless of usage.
Discretionary Compensation: While refunds are not guaranteed, Aris Detect reserves the right to provide compensation, credit adjustments, or refunds at its sole discretion in exceptional circumstances. Any such compensation will be determined on a case-by-case basis and is not a waiver of our general no-refund policy.
Pricing Changes: Aris Detect may modify the pricing for subscriptions or credits from time to time. Any changes to fees or pricing will be communicated to you with reasonable advance notice. Pricing changes will not affect your current subscription term or already-purchased credits, but new rates may apply upon renewal. If you do not agree to a pricing change, you may choose not to renew or to terminate your subscription per Section 6.
Taxes: All fees and prices are stated in Australian Dollars (AUD) unless otherwise indicated. Prices may be advertised exclusive of GST where permitted by law. If GST or any other applicable sales tax is required to be collected, it will be added at checkout or as otherwise specified in your invoice. You are not responsible for calculating or remitting GST to tax authorities, Aris Detect will handle all required tax obligations.
By purchasing a subscription and credits, you agree to pay the charges for the plan and credits you select, and you authorise Aris Detect (or its payment processor) to charge your provided payment method for all such amounts.
3. Data Ownership & Privacy
Aris Detect respects your data and privacy, but it is important to clarify how ownership and usage of uploaded data are handled:
User Ownership of Content: You retain any ownership rights you have in the images, data, and content you upload to the Platform. Aris Detect does not claim ownership of your raw uploaded images or inspection data. However, by uploading or submitting content to Aris Detect, you grant us a broad licence to use that content as needed to provide and improve our services.
Licence to Use Uploaded Data: You grant Aris Detect a worldwide, royalty-free, non-exclusive, perpetual licence to use, copy, store, transmit, modify, create derivative works from, and analyse any data, images, or other content you upload to the Platform. This licence allows Aris Detect to:
- Process and display your images and data to provide you with the roof inspection analysis and reports.
- Use your uploaded data to train, improve, and refine our AI models and algorithms.
- Aggregate or anonymise your data and include it in analytics or industry reports, provided that such use does not disclose any personal or confidential information.
- Create backups or copies of the data for operational continuity and safety.
This licence survives termination of your account solely for the purposes stated above. We will not use your uploaded content for marketing or publicity without obtaining your permission, except that we may reference general use of our Platform by users in an anonymised way.
Aris Detect's Rights to Platform Data: All data generated by the Platform itself (such as AI-generated annotations, analytics, or performance metrics) and all improvements to the Platform or AI models derived from analysing user content are and remain the property of Aris Detect. You are granted a limited licence to use the reports and AI outputs for your legitimate business purposes, but you do not acquire any ownership in the underlying AI or software-generated processes.
Privacy of Personal Information: Aris Detect is committed to protecting personal information. We will not sell, rent, or share your personal information with third parties for their own marketing or independent use without your explicit consent. Any personal data you provide to us will be used only for operating the Platform, processing payments, providing customer support, and as otherwise described in our Privacy Policy or these Terms.
Data Security and Storage: We will endeavour to maintain appropriate technical and organisational measures to protect your uploaded data against unauthorised access, loss, or disclosure. However, no storage system or transmission of data over the internet can be guaranteed as 100% secure. You understand that any data you upload is provided at your own risk.
Data Retention and Deletion: Uploaded images and data may be retained on our systems as long as needed for the purposes of providing the service and as required by our backup and data retention policies. If you delete content from the Platform or terminate your account, Aris Detect may retain copies of your data in secure backup storage for a limited period of time. Any continued use of data, such as for AI training, will be on an anonymised or aggregated basis.
4. Liability & Disclaimers
Aris Detect provides an AI-powered tool to assist with roof inspection reporting, but there are important limitations to our liability and warranties that you need to understand. By using the Platform, you acknowledge and accept the following disclaimers:
Service Provided "As-Is":Aris Detect is provided on an "as is" and "as available" basis. While we strive for high quality and reliability, we make no warranty or guarantee that the Platform will be error-free, uninterrupted, or will meet your requirements. To the fullest extent permitted by law, Aris Detect disclaims all warranties, express or implied, regarding the Platform and its outputs. Use of the Platform is at your own risk.
AI as an Assistive Tool, No Professional Advice:You understand that the Platform's analysis, annotations, and reports are generated by an artificial intelligence system and are intended to assist but not replace human expertise. Aris Detect does not provide professional engineering, architectural, or roofing advice. The outputs of the Platform do not constitute certified professional reports. Any decisions or actions you take based on the Platform's outputs are entirely your responsibility.
User's Responsibility for Accuracy: You bear full responsibility for the accuracy and integrity of any report or presentation you deliver to clients or other third parties using information from Aris Detect. Aris Detect shall not be liable for any claims, damages, or losses arising from inaccuracies, errors, or omissions in the reports or data.
Indemnification: You agree to indemnify, defend, and hold harmless Aris Detect, its parent company, affiliates, officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your use of the Platform or outputs, any report or content you generate and provide to a third party, any breach by you of these Terms, or your violation of any law or the rights of any third party.
Verification by Licensed Tradesperson: The outputs of Aris Detect are not a substitute for an on-site inspection or professional assessment by a qualified expert. You must ensure that any critical findings in the AI-generated report are reviewed and confirmed by a licensed tradesperson appropriate to the field before taking action or advising a client. No important decision should be made solely on the basis of the AI report without human expert review.
Limitation of Liability:To the maximum extent permitted by applicable law, Aris Detect's liability to you or any third party is limited. Under no circumstances will Aris Detect be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, business, savings, data, or goodwill. In any event, Aris Detect's total aggregate liability for all claims arising from or related to the service or these Terms shall not exceed the amount you have paid to Aris Detect in subscription fees and credit purchases in the twelve (12) months immediately preceding the event giving rise to the claim. If you have paid no fees, Aris Detect's maximum liability will be AU$100.
Non-Excludable Rights: We do not exclude or limit any liability that cannot be excluded under Australian law. Nothing in these Terms is intended to exclude, restrict, or modify rights which you may have under the Australian Consumer Law or other applicable laws that cannot be lawfully limited or excluded. Where a guarantee, warranty, term, or condition is implied or imposed by law and cannot be excluded, we limit our liability for breach of it to the minimum remedy permitted by law.
No Liability for Data Collection Methods: Aris Detect is not responsible for how images or data are collected for upload to the Platform. If you use drones, cameras, or other equipment to capture roof images, you must do so in compliance with all safety guidelines, aviation regulations, and privacy laws.
5. Third-Party Integrations
Aris Detect may integrate with or allow connections to third-party services and platforms to enhance functionality. This section clarifies our relationship to third-party integrations and limits our liability regarding them.
Integration with External Services:Aris Detect might offer features that interoperate or share data with third-party services ("Third-Party Integrations"). Any use of Third-Party Integrations is optional and provided as a convenience to you.
Third-Party Terms Apply:Third-party services are governed by their own terms and privacy policies, not these Terms. When you enable an integration, you are responsible for reviewing and complying with the third party's terms of use and privacy policy.
No Endorsement or Warranty: Aris Detect does not endorse or make any warranties or representations about any third-party services or integrations. Aris Detect is not responsible for any issues caused by third-party changes or outages.
No Liability for Third-Party Issues: Aris Detect is not liable for any acts, omissions, errors, or breaches by third-party services, including any data loss, corruption, unauthorised access, or downtime that occurs on the third-party side. You use integrations at your own risk, and you should only enable them if you trust the third-party service.
6. Termination & Account Suspension
Aris Detect reserves the right to suspend or terminate your access under certain circumstances.
Termination by Aris Detect for Breach:Aris Detect may immediately suspend or terminate your account if you violate these Terms or engage in behaviour that jeopardises our interests or those of other users. Serious violations include illegal or unauthorised use, attempts to copy, steal, reverse-engineer, decompile, or misuse Aris Detect's intellectual property, interference with AI model training, security breaches, non-payment, and misrepresentation or fraud.
Termination by Aris Detect for Convenience: Aris Detect reserves the right to discontinue the Platform or your individual account for convenience by providing notice to you. In such cases, which are not due to your misconduct, we will endeavour to give you advance notice and, where appropriate, refund any prepaid subscription fees or unused credits on a pro rata basis.
User Termination: You have the right to terminate your account or stop using Aris Detect at any time. Please note that terminating your account will not automatically entitle you to a refund of any prepaid fees or unused credits.
Effect of Suspension or Termination: If your account is terminated, you will immediately lose access to the Platform, including all data, reports, or content associated with your account. In a termination for breach, any unused report credits or remaining subscription period is forfeited. Termination does not relieve you of any liability or obligations arising prior to the termination.
7. Governing Law & Dispute Resolution
Governing Law: These Terms and any dispute or claim arising out of or in connection with them or the use of the Platform shall be governed by and construed in accordance with the laws of the State of Queensland, Australia, without regard to its conflict of law principles.
Jurisdiction: Both you and Aris Detect agree to submit to the non-exclusive jurisdiction of the courts of Queensland for the resolution of any disputes that arise under these Terms or relate to your use of the Platform.
Dispute Resolution Process: We encourage you to contact us first to attempt to resolve any concerns or disputes informally. If a dispute cannot be resolved informally, the parties agree to consider mediation in good faith before pursuing legal action in the competent courts of Queensland.
Limitation on Claims: To the extent permitted by law, any claim or cause of action you might have against Aris Detect arising out of or relating to these Terms or the Platform must be filed within one (1) year after such claim or cause of action arose. This clause does not apply to claims under the Australian Consumer Law or other statutory guarantees that by law cannot be shortened by agreement.
8. Miscellaneous
Entire Agreement: These Terms, along with any additional policies or documents expressly referenced herein or provided by Aris Detect, such as our Privacy Policy, constitute the entire agreement between you and Aris Detect regarding your use of the Platform.
Amendments to Terms: Aris Detect may update or modify these Terms from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on the Platform prior to the change becoming effective. By continuing to use the Platform after the new Terms take effect, you agree to be bound by the revised Terms.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be severed to the minimum extent necessary so that the remaining provisions continue in full force and effect.
No Waiver: No failure or delay by Aris Detect in exercising any right, power, or remedy under these Terms shall operate as a waiver of it.
Assignment: You may not assign or transfer these Terms without our prior written consent. Aris Detect may assign or transfer its rights and obligations under these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
Force Majeure: Aris Detect will not be liable for any failure or delay in performance of its obligations (excluding payment obligations) to the extent caused by circumstances beyond its reasonable control.
Contact Information: If you have any questions or concerns about these Terms, please contact us at support@arisdetect.com.au. Business address: Aris Detect Pty Ltd, Suite 32, Floor 10, 320 Adelaide Street, Brisbane City, QLD 4000, Australia.