These Terms and Conditions ("Terms") govern your use of the ARIS Detect website and provide a general summary of how the ARIS Detect platform (the "Platform") is offered, priced, and supported. By accessing the website or the Platform you agree to these Terms. If you do not agree, you must not use the website or the Platform.
If you become a subscribing customer, you will be presented with, and asked to accept, a complete subscription agreement during sign-up (the "Subscription Agreement"), including a pricing schedule specific to your chosen tier. The Subscription Agreement is the definitive contract between you and ARIS Detect for your use of the Platform. If there is any inconsistency between these Terms and your Subscription Agreement, the Subscription Agreement prevails.
1. Who we are
The website and Platform are operated by ARIS Detect Pty Ltd(ACN 683 226 753) ("ARIS Detect", "we", "us", "our") of Office 32, Level 10, 320 Adelaide Street, Brisbane QLD 4000, Australia. You can contact us at support@arisdetect.com.au.
ARIS Detect is an AI-assisted roof inspection platform. You upload drone, aerial, or handheld imagery and the Platform assists with detecting damage, counting roof accessories, measuring roofs, and generating standardised inspection and take-off reports, with every AI finding reviewed and confirmed by a qualified human user before a report is finalised.
2. Using this website
The content of this website (including text, images, branding, and software) is owned by or licensed to ARIS Detect and is protected by intellectual property laws. You may view and share our public pages for your own information, but you must not copy, scrape, reproduce, or reuse website content for commercial purposes without our written permission, misrepresent your association with ARIS Detect, or interfere with the operation or security of the website.
Current pricing for our publicly offered tiers is published on our Pricing page. Information on this website is general in nature and subject to change; the terms that bind a subscribing customer are those in their Subscription Agreement.
3. The Platform and who may use it
The Platform is a business tool intended for use by appropriately qualified professionals, such as roofers, builders, building inspectors, quality assurance inspectors, and insurance assessors. By registering an account you confirm that you are using the Platform for business purposes, that the information you provide is true, correct, and complete, and that you hold (and will maintain) a valid ABN where you subscribe as a business.
You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account, and for ensuring that every person you authorise to use the Platform under your account complies with these Terms and your Subscription Agreement.
4. Plans, pricing, and billing
The Platform is offered on tiered annual subscriptions. The tiers we offer publicly, and their current pricing, are set out on our Pricing page and summarised below. All prices are in Australian dollars and exclusive of GST, which is added to invoices at the prevailing rate.
Tiers
- Sole Operator — A$2,388 + GST per year paid annually upfront (or A$2,880 per year + GST across 12 monthly invoices). Standard Reports at $13.00 + GST each; approximately 15 RoofIQ Standard Reports per month.
- Small Business — A$5,988 + GST per year paid annually upfront (or A$7,200 per year + GST across 12 monthly invoices). A 5% tier discount applies to chargeable platform functions: Standard Reports at $12.35 + GST each; approximately 40 RoofIQ Standard Reports per month.
- Medium Business — A$13,188 + GST per year paid annually upfront (or A$16,200 per year + GST across 12 monthly invoices). A 10% tier discount applies to chargeable platform functions: Standard Reports at $11.70 + GST each; approximately 95 RoofIQ Standard Reports per month.
- Enterprise — custom pricing under a negotiated agreement for high-volume organisations, with volume-based discounts. Contact us to discuss.
Longer fixed terms (for example, 2 or 3 year terms with additional discounts) may be available on request.
How function-based pricing works
Each tier includes an annual usage allowance equal to the tier's annual price. Actions performed on the Platform (such as creating a job, uploading images, and generating a report) consume that allowance at per-function rates, with your tier's discount applied. A "Standard Report" is a reference report of typical size — approximately $13.00 + GST for a RoofIQ Report and $14.00 + GST for a Take-Off Report at standard rates, before any tier discount. Reports with fewer images, sections, or pages consume less of your allowance; larger reports consume more. The itemised schedule of per-function rates applicable to your tier is provided in your Subscription Agreement during sign-up.
Usage allowances
- Annual upfront billing: your full annual allowance is released on day one of each subscription year and may be used at any time during that year. Allowance unused at the end of the subscription year expires.
- Monthly billing: one-twelfth of the annual allowance is released with each monthly payment and is available for that billing month only. Unused monthly allowance expires at the end of the month and does not roll forward.
If you use more than your allowance
If you exhaust your allowance before the end of your subscription year, you can continue using the Platform on overage, charged at 1.5 times your tier's discounted per-function rates and invoiced monthly in arrears — or you can contact us to move to a new agreement or a higher tier. We will notify you as your usage approaches your allowance (at approximately 75%, 90%, and 100% consumption) so overage never comes as a surprise.
Term, renewal, and price protection
Subscriptions run for the term you elect at sign-up and renew automatically at the end of each term. We will send you a renewal notice at least 60 days before your term ends, setting out the renewal pricing and term; you may elect not to renew by written notice at least 30 days before the end of your current term, without giving reasons. Your subscription fees and per-function rates are fixed for the duration of your term and will not be increased during it under any circumstances — any pricing changes take effect only from a renewal, and only as notified in advance in your renewal notice.
Payment
Payments are processed by Stripe (Stripe Payments Australia Pty Ltd) by credit or debit card, or by BECS direct debit where you complete a Direct Debit Request. If an amount remains unpaid after its due date we may, after contacting you, suspend access to the Platform until payment is received, and interest may apply to overdue amounts as set out in your Subscription Agreement.
5. Your Subscription Agreement and confidential commercial terms
Before you subscribe, you will be shown your complete Subscription Agreement — including the itemised per-function pricing schedule for your chosen tier — and you will be asked to accept it before any payment is taken. You should read it carefully and keep a copy for your records; we will also provide you with a copy.
The detailed commercial documents provided to you during sign-up (including per-function pricing schedules and any negotiated terms) are the confidential information of ARIS Detect, provided for your evaluation and use as a customer. You agree not to publish or disclose them to third parties, other than to your professional advisers or as required by law. Nothing in this clause limits your right to access, retain, and rely on your own agreement, or to make any disclosure required or protected by law.
6. Consumer guarantees, refunds, and problems
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms or any Subscription Agreement excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other law that cannot lawfully be excluded, restricted, or modified.
Where the Australian Consumer Law permits us to limit our liability for a failure to comply with a consumer guarantee, our liability is limited, at our election, to resupplying the services or paying the cost of having the services resupplied.
We do not provide refunds for change of mind. If you believe there is a problem with the Platform or our services, contact us at support@arisdetect.com.au and we will work with you in good faith to investigate and resolve it, including providing any remedy required by law. Your right not to renew at the end of your term is set out in section 4 above and in your Subscription Agreement.
7. Your responsibilities when using the Platform
Verify AI outputs.The Platform's detections, annotations, and report content are AI-assisted aids, not a substitute for professional judgement. You must independently review, verify, and confirm all AI-generated findings before finalising a report or relying on it, and ensure critical findings are assessed by an appropriately qualified professional. You are responsible for the accuracy of any report you deliver to a client or third party, and you should make clear to recipients that reports are prepared with AI assistance.
Capture imagery lawfully and with consent. You are solely responsible for how imagery is captured for upload, including compliance with aviation rules applying to drone operation, work health and safety obligations, and privacy laws. You must obtain all necessary consents from relevant parties (for example, homeowners or insured parties) before capturing and uploading imagery or other data, and you must not upload content you do not have the right to provide.
Use the Platform lawfully and securely. You must use the Platform only for lawful purposes; must not attempt to copy, reverse engineer, decompile, or replicate the Platform or any component of it; must not interfere with its operation, security, or usage measurement; and must not share access credentials or provide Platform access to third parties without our written consent.
Indemnity. To the extent permitted by law, you indemnify ARIS Detect and its officers, employees, and agents against liabilities arising from your breach of these Terms, your unlawful use of the Platform, or claims that content you uploaded was provided without the necessary rights or consents, except to the extent caused by our negligence or wilful misconduct.
8. Data, privacy, and usage monitoring
Your content stays yours. As between you and ARIS Detect, you retain ownership of the imagery and data you upload. You grant us a licence to host, process, transmit, and back up that content as needed to provide the Platform and services to you, to diagnose and fix problems, and to meet our legal obligations.
De-identified data and AI training. We may de-identify and aggregate data relating to use of the Platform, and use it to support customers, improve and develop the Platform, and train our AI models. Any data used for model training is de-identified and aggregated so that personal information is removed. De-identified, aggregated data is not provided to third parties except where we are legally compelled.
Usage monitoring. We monitor use of Platform functions, including for billing and allowance tracking, support, security, fair-use, and product improvement. Usage notices (such as the allowance thresholds described in section 4) are generated from this monitoring.
Hosting and security. Our primary data storage infrastructure is hosted in Australia (AWS Sydney region); certain AI processing components may be hosted in other regions. We maintain administrative, technical, and physical safeguards commensurate with our obligations under Australian privacy law, though no system can be guaranteed to be completely secure. Personal information is handled in accordance with our Privacy Policy.
Retention and export. We retain data as needed to provide the services and as required by law. If your subscription ends, you will have a minimum of 30 days to export your data in a commonly used format, and we will provide reasonable assistance to facilitate that export.
9. Intellectual property
All intellectual property in the Platform, its software, AI models, and outputs' underlying processes is and remains owned by ARIS Detect. You receive a licence to use the Platform and the reports you generate for your legitimate business purposes for the duration of your subscription. You must not remove or alter proprietary notices, or use knowledge gained from the Platform to build or assist a competing product, service, or pricing model. If you provide suggestions or feedback, we may use them without restriction.
10. Liability
To the extent permitted by law, and subject to section 6 (which preserves your non-excludable rights under the Australian Consumer Law):
- the Platform and website are provided "as is", and we do not warrant that they will be error-free or uninterrupted;
- neither party is liable to the other for consequential or indirect loss, including loss of profit, revenue, business, or data;
- our liability to subscribing customers is limited as set out in the Subscription Agreement; and
- our total aggregate liability to any other user of this website or the Platform is limited to the greater of the amounts paid by that user to ARIS Detect and AU$100.
We are not responsible for third-party services you connect to the Platform, which are governed by their own terms, or for how imagery and data are captured before upload.
11. Suspension and termination
We may suspend or terminate access for any user who breaches these Terms or a Subscription Agreement — including misuse of the Platform, non-payment, interference with usage measurement, or attempts to copy or reverse engineer the Platform — after giving notice and a reasonable opportunity to remedy where the breach is capable of remedy. Customers' termination and non-renewal rights, and the consequences of termination (including the 30-day data export window described in section 8), are set out in section 4 and in the Subscription Agreement. Termination does not affect rights and obligations accrued before termination.
12. Governing law and disputes
These Terms are governed by the laws of Queensland, Australia, and you and we submit to the jurisdiction of the courts of Queensland. If a dispute arises, contact us first at support@arisdetect.com.au — the parties will attempt in good faith to resolve the dispute informally, and will consider mediation before commencing court proceedings. Nothing prevents either party from seeking urgent injunctive relief.
13. General
Changes to these Terms. We may update these Terms from time to time. If we make material changes we will give notice by email or by a prominent notice on the website or Platform before the change takes effect. Changes do not affect the terms of a Subscription Agreement already on foot, which can only be varied in accordance with that agreement.
Severability. If any provision of these Terms is invalid or unenforceable, it is severed to the minimum extent necessary and the remainder continues in force.
No waiver. A failure or delay in exercising a right under these Terms is not a waiver of it.
Assignment. You may not assign these Terms without our prior written consent. We may assign our rights and obligations in connection with a merger, acquisition, or sale of assets, or by operation of law.
Force majeure. We are not liable for failure or delay caused by events beyond our reasonable control.
Entire agreement. For website visitors, these Terms and our Privacy Policy are the entire agreement regarding use of the website. For subscribing customers, the Subscription Agreement (together with the documents it incorporates) governs use of the Platform.
Contact. ARIS Detect Pty Ltd (ACN 683 226 753), Office 32, Level 10, 320 Adelaide Street, Brisbane QLD 4000, Australia · support@arisdetect.com.au